Patient Satisfaction Survey

At Netherton Dental Practice we want to ensure that we listen to our patients and to improve on areas where we are able to do so.  We recently undertook a patient survey* and the results are below:

Appearance:

Inside 100% said it was either very good or good

Outside 100% felt it was either very good or good

Waiting Room relaxing/welcoming 98% said it was

Staff

Reception friendly/efficient  100% felt they were

Dental Nurses/Hygienists: friendly/caring/helpful/reassuring 100% said they were

Dentists:helpful/caring/friendly 100% felt they were

Dentist explains sufficiently what treatment needs to be done 100% felt they did

Confident about the quality of treatment being provided 100% felt confident

Patient Information:

Sufficient dental leaflets 98% felt there was

Appointments:

Is it easy to book appointments 100% felt it was

Length of time to wait for future appointments acceptable 98% said it was

Payment for Treatment:

Is cost fully explained 100% said yes

Complaints:

Aware of the complaints procedure 68%** were not aware –  Complaints Handling Policy is now displayed on the notice board opposite reception and we have placed additional notices in all Practice Waiting areas

Have you complained in the last year – 100%** said No

Would you recommend practice to others 100%*** said yes

Additional Comments include:

What attracts you most about the practice?

Good polite and happy practice, caring attitude, competence, everyone so friendly and helpful, everything I have had done was carried out so well and no pain, excellent care, the expertise and friendliness of Adam and other staff, always received first class treatment.  My experience has been very positive Adam, always ready to help if an emergency appointment is required, Competence.

What do you least like about the practice?

Car parking (lack off), Location along the A140, Can we put coat hangers lower down for short people – (Lower coat hooks will now be put in place)

 

* 50 patients completed the survey  01/18 ** only 31 people completed this section *** only 28 people completed this section